Running an auto workshop is quite a profitable business because cars always need maintenance, even when they are in good condition. However, with good opportunities comes competition. Many other businesses will come up with ways to stand out, so why do not you do the same and show your real metal with Workshop Management Software?
Over the past years, using automotive workshop management software has proved to be an effective way to enhance the quality of service and bring more profits and sales to garages. Here are 6 reasons to start using a workshop management system today.
Automate your entire workshop
Achieving success requires more than just hard work, like finding the best way to get the same results with minimal effort. The best way to reduce the work while getting the same results is to automate the repeated work.
Automation is a great way to reduce time spent on simple but time-consuming tasks such as:
- Data entry
- Appointment scheduling and reminders
- Invoice and payment processing
- Inventory tracking and management
- Report generation and data analysis
- File and document organization
Having these tasks or some of the automated means that you can have more accurate data in real-time. Furthermore, it keeps your data up to date in all departments ensuring the accounting department does not miss a payment or the purchase manager does not place a late order for auto parts.
Save time and effort
With a WMS, it is easier to keep track of the work history and get any information you need instantly. Receptionists will be able to find information about any customer, technicians can know what they need to fix in every car, and purchase managers can find out what they need to buy without having to go through several files and talk to anyone.
Automation also plays a huge part in saving the time of employees. It can take the burden of doing many tasks from them while also making it easier for the supervisors to audit the records.
If you are familiar with the term “time is money,”; you will understand that saving time equals saving money and maybe making some extra cash as well.
Increase customer retention
In the service field of business, most customers prefer to stay where they get the best service, even when there is a difference in the prices. With that being said, a workshop with exceptional customer service gets orders from not only their customers but also free advertisement and referrals.
Utilizing a (WMS) can significantly enhance customer satisfaction through the provision of diverse communication and management tools. With its help, you can easily:
- Provide exceptional customer service: by choosing the right staff, knowing what customers prefer, and delivering it to them.
- Keeping in touch: it is easy to set automated SMS or emails to send reminders and promotions to customers.
- Ask for feedback: you can also send surveys and forms to know what clients think about your work
Boosting the sales
Workshop Management Software’s ability to boost sales lies in how it empowers the staff with information. For example, you can use data from past services offered to a customer to suggest other services they need, like oil change or tire rotation.
Convincing them of the offered service is easier when combined with data. They will happily pay for an oil change when you tell them that it has been 6 months since the last oil change.
One of the key benefits of using (WMS) is the establishment of a centralized database. Having a single source for all data, the workshop can eliminate the need for disparate sheets and software systems for each department, simplifying data integration and improving overall efficiency.
The outcome is splendid for everyone. For instance: customers get better service based on information from past work, accountants ensure the expenses fit the budget by checking the payments and revenue invoices, and the management can monitor how the business is growing and where it is having some struggles.
Higher growth potentials
Workshops with workshop ERP systems have higher chances of growth compared to others. Due to increased efficiency, the workshop can save from 20% to 25% on administrative and operative costs. This money can be directed towards other departments like marketing to get more clients or towards expanding the business like opening new branches or buying new equipment to improve work efficiency.