Odoo Stripe Setup: Your Complete Guide

Introduction to Odoo and Stripe Integration

Odoo, a comprehensive enterprise resource planning (ERP) software, offers integrated business applications like accounting, sales, and eCommerce. Its modular design unifies operations into a single system. Stripe is a leading online payment platform, enabling global payments across currencies and card types. The integration of Odoo and Stripe creates a powerful solution for efficient and secure financial transactions, boosting operational efficiency and customer experience. This guide covers the complete setup of Stripe with Odoo 19, focusing on seamless payment processing.

Why Integrate Odoo with Stripe?

Integrating Odoo with Stripe offers powerful features and advantages, streamlining payment processing, enhancing financial accuracy, and improving customer experience. Combining Odoo’s ERP capabilities with Stripe’s payment gateway ensures real-time updates, secure transactions, and automated accounting reconciliation. This integration supports online payments via invoices, eCommerce, and Point-of-Sale (POS) systems.

The integration delivers significant benefits, including:

• Automated Payment Processing: This integration automates transactions from customer payment initiation to Odoo’s financial record updates. This reduces human errors and saves substantial time in financial operations.
• Secure Transactions & PCI Compliance: Stripe is fully PCI-DSS compliant and handles sensitive cardholder data. Odoo does not store sensitive information like credit card numbers, significantly reducing the PCI compliance burden for businesses. Delegating sensitive data handling to Stripe allows businesses to focus on core activities, reducing operational risk and compliance costs.
• Multi-Currency & Global Payment Support: Stripe supports over 135 currencies and major cards like Visa, MasterCard, and American Express, enabling global payment acceptance. It also supports localized methods such as SEPA Direct Debit, Apple Pay, and Google Pay, enhancing customer satisfaction and conversion rates worldwide.
• Real-Time Transaction Tracking & Reconciliation: Every transaction is recorded in Odoo, providing immediate insights into sales and payments. Enhanced integrations offer auto-reconciliation, automatically matching payments, refunds, and fees. This drastically reduces manual effort and minimizes discrepancies, transforming raw data into actionable financial intelligence for improved month-end closing and informed decision-making.
• Streamlined Workflow: The integration automates various financial processes, including invoicing, recurring billing, and refund management, reducing manual effort and improving overall operational efficiency.
• Improved Customer Experience: Customers can easily select Stripe during checkout. The system can be configured for direct payments within the Odoo website, often without redirection, for a smoother experience. Features like saved cards and express checkout further enhance convenience.

Key Benefits of Odoo-Stripe Integration

Benefit Category	Description	Key Advantage
Automated Payments	Seamless processing from customer initiation to Odoo record updates.	Reduced human errors and significant time savings.
Enhanced Security	PCI compliance handled by Stripe; Odoo does not store sensitive data.	Minimal PCI compliance burden for the business, robust fraud prevention.
Global Reach	Supports multiple currencies and major card types worldwide.	Expands market reach and caters to diverse customer preferences.
Financial Efficiency	Real-time transaction tracking, automated reconciliation of payments and fees.	Accurate financial records, faster month-end closing, improved cash flow visibility.
Improved User Experience (UX)	Faster checkout, saved payment details, express payment options.	Higher conversion rates and increased customer satisfaction.

Essential Prerequisites for Odoo Stripe Setup

Before configuration, understanding the foundational requirements, especially concerning Odoo versions and editions, is crucial for a smooth and successful Stripe integration.

Odoo Version Compatibility (Odoo 19 vs. Odoo 12)

While this guide focuses on Odoo 19, Stripe integration has evolved across Odoo versions. Newer iterations like Odoo 15 and beyond (including Odoo 18.0, indicative of Odoo 19.0) generally offer more refined API connections, improved payment validation, and enhanced user interfaces compared to older versions like Odoo 12.

• Odoo 19 (based on 18.0 documentation): The core documentation for Stripe integration is available for Odoo 18.0, which strongly indicates Odoo 19.0’s capabilities. It supports direct “Connect Stripe” for Odoo Online and Odoo.sh, automated webhook generation, and POS terminal integration without an IoT Box.
• Odoo 12: Older versions like Odoo 12 also support Stripe integration, often through community modules. For example, the “Odoo Marketplace Stripe Connect v12.0” module enabled marketplace payments with PCI compliance and 3D Secure. However, advanced features or streamlined processes may be less mature in older versions, often relying on external modules. This suggests that while older versions integrated with Stripe, it might have involved greater complexity. Newer Odoo versions like 19.0 likely offer a more robust, native integration, reducing the need for extensive custom development.

Odoo Edition Considerations (Community vs. Enterprise)

Odoo is available in Community (free, open-source) and Enterprise (paid, proprietary) editions. The chosen edition significantly influences Stripe integration, especially for accounting and native features.

• Odoo Community Edition (OCE): This edition offers core functionalities like CRM, sales, inventory, and accounting. It’s highly customizable with open-source code and community support. While OCE integrates with Stripe for eCommerce, advanced accounting features like direct bank synchronization for Stripe may be limited or require third-party modules. Reliance on community efforts for localization and reporting can lag, posing risks for critical accounting. Users might need spreadsheet imports or separate accounting platforms. While “free,” OCE can incur hidden costs and risks for comprehensive accounting with payment gateways like Stripe.
• Odoo Enterprise Edition: This paid version includes advanced modules, dedicated support, and regular updates. It offers enhanced integration and scalability. Crucially, Enterprise provides robust built-in accounting, including superior bank synchronization and reconciliation. A significant advantage is Odoo SA’s responsibility for accounting and localization mistakes, offering accountability absent in the Community edition.

Stripe Account Requirements

An active Stripe merchant account is essential for Odoo integration. This account provides necessary API credentials (Publishable Key, Secret Key) and enables webhook management, vital for Odoo-Stripe communication. Ensure the Stripe account is fully set up and verified before Odoo configuration.

Odoo Version & Edition Considerations for Stripe Integration

Feature/Consideration	Odoo 19 (Enterprise/Online)	Odoo 19 (Community)	Odoo 12 (Community/Enterprise)
API Connection Refinement	High	Moderate (via add-ons)	Lower (more external modules)
Native Bank Sync/Reconciliation	Yes (Enterprise)	Limited/Paid (Community)	Limited/Add-on dependent
Official Support & Updates	Yes (Enterprise)	Community-driven	Community-driven
PCI Compliance Burden	Minimal (delegated to Stripe)	Minimal (delegated to Stripe)	Minimal (delegated to Stripe)
POS Terminal Integration	Direct (no IoT Box)	Direct (no IoT Box)	Often via add-ons
Recurring Payments/SCA	Native	Often via add-ons	Often via add-ons
Legal/Localization Accountability	Odoo SA (Enterprise)	Community (user responsible)	Community (user responsible)

Step-by-Step Odoo Stripe Configuration

Configuring Stripe in Odoo 19 involves several critical steps, from obtaining API keys to setting up webhooks and enabling payment methods across Odoo applications. The process may vary slightly based on the Odoo hosting environment.

Connecting Stripe as a Payment Provider

The first step is to establish a robust connection between Odoo and your Stripe account.

1. Navigate to Payment Providers: In Odoo, go to Accounting ‣ Configuration ‣ Payment Providers, Website ‣ Configuration ‣ Payment Providers, or Sales ‣ Configuration ‣ Payment Providers.
   [Image: Odoo navigation menu showing path to Payment Providers]
2. Select Stripe: Find and select Stripe from the list of available payment providers.
3. Initiate Connection: The connection method depends on your Odoo hosting:
   1. For Odoo Online/Odoo.sh: Click “Connect Stripe.” This redirects you to Stripe’s website to log in or create an account, verify information, and agree to terms. Upon completion, you’re redirected back to Odoo, where Stripe should be enabled and published. This wizard-like setup is convenient for cloud users.
   2. For On-Premise Databases: The “Connect Stripe” button may not work. A manual approach is needed, involving direct retrieval and entry of API keys and subsequent webhook configuration. This distinction means on-premise users may need more technical expertise for initial setup.
4. Fill in Credentials (API Keys):
   1. Obtain Keys from Stripe: Access your Stripe dashboard, navigate to Developers ‣ API Keys. Copy both the Publishable key and the Secret key from the “Standard keys” section.
   2. Paste into Odoo: Return to Odoo, go to the Stripe payment provider configuration, and paste the keys into the Credentials tab. For POS Terminal use, only the Secret Key might be needed.
5. Generate a Webhook: Webhooks are crucial for Stripe to send real-time transaction updates (success, refunds, failures) to Odoo. Precise webhook configuration and event selection are vital for financial accuracy. Without correct webhooks, Odoo won’t receive instant updates, leading to manual reconciliation and delayed processing.
   1. Automatically: If Publishable and Secret keys are in Odoo, click “Generate your webhook” to auto-create it.
   2. Manually: Go to Developers ‣ Webhooks in Stripe. Click “Add endpoint.” Enter your Odoo database’s URL followed by /payment/stripe/webhook (e.g., https://yourcompany.odoo.com/payment/stripe/webhook). Select events: charge.refunded, charge.refund.updated, payment_intent.amount_capturable_updated, payment_intent.payment_failed, payment_intent.processing, payment_intent.succeeded, and setup_intent.succeeded. Click “Add events,” then “Add endpoint.” Reveal and save the Signing secret. Paste this into the Webhook Signing Secret field in Odoo’s Stripe configuration.
6. Set State to Enabled: Once credentials and webhook are configured, set the State field to Enabled for live transactions, or Test Mode for testing.

Configuring Payment Methods in Odoo

After connecting Stripe, configure how it appears and functions as a payment method across Odoo applications.

1. Access Payment Methods: Navigate to payment method configuration via Invoicing ‣ Configuration ‣ Payments ‣ Payment Providers ‣ Stripe Checkout or Point of Sale ‣ Configuration ‣ Payment Methods.
2. Configure Display: Specify Supported Payment Icons in the Payment Form for visual recognition. Select a Payment Journal (must be a Bank journal) under Payment Followup for proper accounting.
3. Payment Flow Options: Choose how customers interact with Stripe during checkout:
   1. Redirection on the Acquirer Website: Directs customers to a Stripe-hosted payment page.
   2. Payment From Odoo: Allows direct payment on the Odoo checkout page via a popup, without redirection. This generally offers a better user experience by reducing friction and maintaining brand consistency.
4. Add Extra Fees (Optional): Use the Fees tab to configure additional fees as needed.
5. Availability: Restrict usage to specific countries by selecting Countries in the Availability option. A maximum amount can also be set.
6. Tokenization: If supported, enabling “Allow Saving Payment Methods” in the Configuration tab creates a payment token in Odoo. This allows faster future payments without re-entering details, benefiting eCommerce conversion and recurring subscriptions.

Enabling Express Checkout (Apple Pay/Google Pay)

Stripe offers express checkout options like Apple Pay and Google Pay for one-click purchases.

• In Odoo’s Stripe payment provider configuration, go to the Configuration tab.
• Enable Allow Express Checkout and click Enable Apple Pay. This lets customers bypass the contact form and go directly to the confirmation page, streamlining checkout.

Essential Stripe API Keys and Webhook Events

Credential/Webhook Component	Description	How to Obtain/Configure (Odoo/Stripe)
Publishable Key	Publicly accessible key for client-side integration.	From Stripe Dashboard > Developers > API Keys.
Secret Key	Confidential key for server-side API calls.	From Stripe Dashboard > Developers > API Keys.
Webhook Endpoint URL	Odoo URL for receiving Stripe events.	https://yourcompany.odoo.com/payment/stripe/webhook (manual entry or auto-generated).
Webhook Signing Secret	Used to verify webhook event authenticity.	From Stripe Dashboard > Developers > Webhooks (after adding endpoint).
Key Webhook Events (Charge)	charge.refunded, charge.refund.updated.	Select in Stripe Dashboard > Developers > Webhooks.
Key Webhook Events (Payment Intent)	payment_intent.amount_capturable_updated, payment_intent.payment_failed, payment_intent.processing, payment_intent.succeeded.	Select in Stripe Dashboard > Developers > Webhooks.
Key Webhook Events (Setup Intent)	setup_intent.succeeded.	Select in Stripe Dashboard > Developers > Webhooks.

Stripe Integration Across Odoo Applications

Stripe’s versatility extends across Odoo’s core applications, providing seamless payment experiences for various business functions, from online sales to in-person transactions.

E-commerce and Website Payments

For Odoo eCommerce stores, Stripe integration is crucial for sales conversion and a smooth checkout.

• Direct Payment on Odoo Website: Customers can select Stripe during checkout. Payments can occur directly on the Odoo website via a popup, avoiding redirection and providing a superior user experience.
• Saved Card Details: Customers can save card details for faster future payments. This sensitive data is securely stored on Stripe’s servers, not Odoo’s, improving conversion rates by reducing checkout friction.
• Multi-Currency Support: Stripe’s multi-currency support allows businesses to serve a global customer base, expanding market reach.
• Automated Order Processing: Upon successful payment, transaction details are automatically recorded in Odoo, updating stock levels and issuing invoices in real-time.

Invoicing and Customer Portal Payments

Stripe integration enhances Odoo’s invoicing, enabling efficient payment collection and flexible customer options.

• Online Payment Links: Digital invoices can include embedded Stripe-generated secure payment links. Customers pay with a single click, and the invoice is automatically marked as paid in Odoo, streamlining accounts receivable.
• ACH Payments: For US-based Stripe users, specialized modules enable accepting bank account payments via Automated Clearing House (ACH). This benefits B2B transactions, allowing direct bank payments and saved tokens. ACH payments typically take up to 5 business days for confirmation and 7 days to reflect in Stripe balance.
• Automated Reconciliation: Transaction details are automatically recorded in Odoo’s accounting module, greatly facilitating reconciliation by ensuring consistency between payment records and financial entries.

Point of Sale (POS) Terminal Integration

For retail or physical storefronts, integrating Stripe Terminal with Odoo POS provides a seamless in-person payment experience. This transforms POS into an integral part of the centralized ERP system.

• No IoT Box Required: Stripe payment terminals do not require an IoT Box, simplifying setup and reducing hardware dependencies.
• Stripe Terminal Smart Readers: Odoo’s integration works specifically with Stripe Terminal smart readers for compatibility and optimal performance.
• Regional Availability: Confirm Stripe Terminal services are available in your country, as global availability varies.

Configuring POS Payment Methods

1. Activate Stripe in POS Settings: Go to Point of Sale ‣ Configuration ‣ Settings ‣ Payment Terminals and enable Stripe.
2. Create Payment Method: Go to Point of Sale ‣ Configuration ‣ Payment Methods and click Create. Name it (e.g., “Stripe Card Payment”), set Journal to Bank, Use a Payment Terminal to Stripe, and enter the Stripe Terminal Serial Number (from device or Stripe dashboard). Enable Test (Simulated Reader) for testing.
3. Connect Stripe to Odoo (POS Specific): Click Connect Stripe to link your Stripe account. If API keys aren’t auto-populated, retrieve and paste them (Publishable and Secret) into Odoo.
4. Configure Physical Terminal: The terminal and Odoo instance must be on the same secured network. On the terminal, swipe right, access Settings, enter the default admin PIN (07139), and select the network.
5. Link to POS: Go to Point of Sale ‣ Configuration ‣ Settings, select your POS, scroll to Payments, and add the configured Stripe payment method.
6. Operational Aspects: Odoo POS offers a user-friendly, touch-friendly interface with quick setup. It integrates with Odoo Inventory for real-time stock updates. The system supports various payment methods (cash, card, mobile, gift cards, split payments) for frictionless checkout. It also allows loyalty points, pricelists, or invoice generation directly from POS. This integration ensures in-store sales instantly update inventory and financial records, providing a unified view for omnichannel businesses.

QR Code Payments

Some Odoo POS Stripe Payment modules simplify checkout by displaying a payment QR code on the POS or customer-facing screen. Customers scan this QR code to access a secure payment link and complete transactions using their preferred method. This offers flexibility, allowing payments via Stripe website or Odoo’s built-in system.

Managing Payments: Refunds, Manual Capture, and Recurring Billing

Effective payment management includes handling post-transaction scenarios like refunds, manual capture, and recurring billing. Odoo’s Stripe integration provides robust capabilities for these financial functions.

Processing Refunds in Odoo

Refunds are a common operational requirement, especially in e-commerce. Odoo facilitates direct refunds, though the accounting workflow can be complex.

• Direct Refund in Odoo: If supported by the payment provider, refunds can be processed directly from Odoo by navigating to the customer payment record and selecting “Refund.”
• Full vs. Partial Refunds: Stripe supports both full and partial refunds, offering flexibility for returns or transaction adjustments.
• Card-Present Refunds (POS): Enhanced Stripe Terminal integration allows processing card-present refunds directly within Odoo POS. This streamlines the refund process for retail customers, improving efficiency and satisfaction.
• Refund Workflow Challenges: A common challenge, particularly in Odoo 17 Enterprise (and potentially Odoo 19), involves the accounting workflow. The traditional steps (credit note, register payment, then Stripe refund) can lead to Odoo temporarily showing the business “owes the customer money” until the refund is fully booked.
• Delay in Updates: Delays in Odoo reflecting accurate refund status can occur due to Stripe API webhook issues (known for “bad and unordered webhook callbacks”) or insufficient Odoo cron worker capacity, preventing instant updates. Loyalty points may also be incorrectly added back. For B2C e-commerce, invoicing after delivery can simplify pre-delivery refunds, treating them as simple financial transactions without credit notes. Ensuring adequate Odoo cron worker capacity helps mitigate delays.

Manual Capture of Payments

Manual capture allows authorizing a payment (reserving funds) and capturing it (charging the customer) in two steps. This is useful for order verification or security deposits.

• Enabling Manual Capture: If supported by the payment provider (Stripe supports “Full only”), enable “Capture Amount Manually” in the Configuration tab of the payment provider in Odoo.
• Process: Upon authorization, funds are reserved. The actual charge occurs when the payment is manually captured later. The authorization can also be voided, releasing funds without a charge.
• Benefits: This two-step process allows thorough order verification before charging, helps avoid high refund fees (voiding authorization is often free), and facilitates holding security deposits. Manual capture is a proactive risk mitigation strategy, enabling fraud checks before incurring transaction fees.

Setting Up Recurring Payments

For subscription businesses, Odoo’s Stripe integration supports recurring payments, automating billing and improving cash flow.

• SCA Compliance: Modules like “Stripe Recurring Payment – Strong Customer Authentication Update v12.0” (suggesting similar Odoo 19 functionality) enable backend users to set up recurring invoices with Stripe, ensuring Strong Customer Authentication (SCA) compliance.
• Automatic Synchronization: Recurring invoices configured in Odoo automatically synchronize with Stripe, ensuring consistent payment schedules.
• Flexible Duration & Centralized Summary: The system offers flexible recurring durations and a centralized summary of all recurring invoices for simplified management.
• Customer Notifications: Automated email notifications are sent to customers upon successful recurring invoice payments, maintaining transparency. [Image: Odoo recurring invoice setup screen]

Security and PCI Compliance with Odoo Stripe

Security is paramount in payment processing. Odoo’s Stripe integration is designed with robust security and strict adherence to industry standards, particularly PCI DSS, ensuring sensitive payment information is handled safely.

How Odoo Handles Sensitive Data

Odoo’s payment security relies on delegation, ensuring sensitive cardholder data never resides on its servers.

• Delegation to Certified Providers: Odoo applications delegate sensitive information handling (e.g., credit card numbers) to certified payment providers like Stripe.
• No Storage on Odoo Servers: This means no sensitive payment data is stored on Odoo servers or databases, regardless of hosting.
• Unique Reference Numbers: Odoo uses a unique reference number linking to actual payment data, which is securely stored within the payment providers’ systems. This effectively ensures PCI compliance by outsourcing critical data handling to specialized, certified entities.

Stripe’s Role in PCI DSS Compliance

Stripe plays a central role in ensuring PCI DSS (Payment Card Industry Data Security Standard) compliance for businesses using its services.

• PCI Level 1 Service Provider: Stripe is annually certified as a PCI Level 1 Service Provider, the most stringent certification in payments, confirming it meets all PCI requirements.
• Shared Responsibility: PCI compliance is a shared responsibility. While Stripe handles secure data processing and storage, businesses must accept payments compliantly and attest annually. This means businesses, even with Odoo’s delegation, need a basic understanding of PCI, ensure HTTPS, avoid storing sensitive data, and complete the Self-Assessment Questionnaire (SAQ).
• Low-Risk Integrations: Stripe recommends low-risk integrations (Checkout, Elements, Terminal SDKs) that securely send payment info directly to Stripe, significantly reducing the business’s PCI obligations.
• Non-Sensitive Data Storage: Non-sensitive card info (card type, last four digits, expiration date) returned by Stripe is not PCI-compliant and can be safely stored in the business’s database.
• TLS and HTTPS: All Odoo-Stripe interactions must use HTTPS and a recent TLS version (1.2+). This encrypts communication and verifies integrity, safeguarding data in transit.

3D Secure and Fraud Prevention

Beyond compliance, Stripe offers advanced features for enhanced security and fraud prevention.

• 3D Secure: Odoo Stripe integration supports 3D Secure, adding a secondary security check (often an OTP) to authenticate the payer. This adds a layer of security and ensures PSD2 compliance.
• Stripe Radar: Stripe Radar is an AI-powered fraud prevention tool that detects and blocks suspicious transactions. Businesses can customize fraud detection settings in their Stripe account.
• Fraud Prevention Tools: The integration includes fraud detection tools that identify and prevent fraudulent activities, bolstering payment security. This proactive approach reduces fraudulent transactions and chargebacks.
• Transparency: The integration improves transparency and helps prevent fraud by providing detailed, accessible transaction records in Odoo.

Testing Your Odoo Stripe Integration

Thorough testing is essential before deploying your Odoo Stripe integration to a live production environment. Stripe provides tools and environments to simulate transactions without affecting real money or live data.

Utilizing Stripe’s Test Mode and Sandboxes

Stripe offers Test Mode and Sandboxes for testing, each with distinct advantages.

• Test Mode: This environment allows comprehensive integration testing without actual charges. It simulates real objects (payments, customers) without impacting live transactions. Test API keys are found in the Stripe Dashboard. In Odoo, activate Developer mode, go to Stripe configuration, input test API credentials, and set State to Test Mode. Be aware that some Dashboard changes in test mode might apply to live mode if not explicitly isolated.
• Sandboxes: These are isolated test environments for more robust, flexible testing. Sandboxes allow multiple environments (up to five), granular access control, and isolated settings for different testing initiatives. They are ideal for development teams, ensuring data isolation. A key advantage is “test clocks,” which simulate time, invaluable for testing billing integrations and subscriptions by compressing long-term scenarios into minutes or hours. This accelerates development and enhances recurring revenue reliability. To use a sandbox, create it, invite users, obtain new sandbox-specific test API keys, and set up testing data.

Using Test Cards for Various Scenarios

Stripe provides specific test card numbers to simulate diverse payment outcomes without real money. This allows “what if” testing of Odoo’s integration for edge cases.

• General Usage: For most test cards, use any valid future expiration date (e.g., 12/34) and any three-digit CVC (four for Amex).
• Successful Payments: Use 4242 4242 4242 4242 for a successful Visa payment. Stripe also provides cards for various brands and countries.
• Declined Payments: Specific cards simulate decline reasons (insufficient funds, lost/stolen, expired, incorrect CVC, processing errors) to test error handling.
• Fraud Prevention (Radar): Test cards simulate risk factors (high risk, elevated risk, always blocked) to assess Radar’s response.
• Invalid Data: No special cards are needed; any invalid value for expiry, CVC, or card number triggers errors.
• Disputes: Test cards simulate disputed transactions (fraudulent, product not received) and allow testing system responses to winning or losing disputes.
• Refunds: Specific cards facilitate testing asynchronous refund behaviors (pending to succeeded, succeeded to failed).
• 3D Secure Authentication: Dedicated cards simulate 3D Secure challenge flows, ensuring correct authentication handling.
• Non-Card Payments: For methods like ACH Direct Debit or SEPA Direct Debit, specific test procedures and account numbers simulate various outcomes. Simulating these scenarios is critical for building a resilient payment system.

Best Practices for Testing

• Test on a Duplicate/Test Database: Always perform testing on a duplicate or dedicated test database to prevent issues with live invoice numbering and safeguard production data.
• Comprehensive Test Cases: Develop and execute test cases covering all business flows: successful payments, various declines, full/partial refunds, recurring payments, and POS transactions.
• Verify Webhook Events: Ensure Odoo correctly processes all configured webhook events from Stripe for real-time updates and accurate financial records.
• Monitor Logs: Regularly check Odoo and Stripe logs for errors, warnings, or unexpected behavior during testing.
• Rate Limits: Be aware that Stripe’s rate limiter is stricter in testing environments; avoid load testing there.
• Test Email: Stripe doesn’t send emails in testing environments by default. To enable them, set the email address on the Customer object or receipt_email attribute on the PaymentIntent.

Stripe Test Card Scenarios for Odoo Integration

Scenario	Test Card Number (Example)	Expected Outcome/Purpose	Notes
Successful Payment (Visa)	4242 4242 4242 4242	Payment Succeeded	Use any future date/CVC.
Insufficient Funds	4000 0000 0000 0002	Payment Declined	Tests error handling and decline messages.
Fraud (Always Blocked)	4100 0000 0000 0019	Payment Blocked by Radar	Tests fraud prevention response.
Asynchronous Refund Success	4000 0000 0000 7726	Refund pending then successful	Tests webhook processing for refunds.
3D Secure Challenge	4000 0025 0000 3155	Triggers 3D Secure authentication	Tests authentication flow.

Troubleshooting Common Odoo Stripe Issues

Even with meticulous setup, issues can arise in integrated systems. Understanding common problems and their solutions is paramount for maintaining a stable Odoo Stripe integration.

API Communication and Webhook Errors

API communication and webhook errors are frequent points of failure, disrupting transaction processing and data synchronization.

• “Validation Error – Stripe: The communication with the API failed”: This error, often in Odoo Community Edition when generating a webhook, indicates a fundamental communication problem with Stripe’s API.

• Possible Causes: Incorrect web.base.url (not starting with https://), missing or incorrect proxy_mode = True and x_forwarded_for = True in odoo.conf for proxy deployments, or a non-publicly accessible webhook URL (e.g., behind a firewall or requiring authentication). Typographical errors in the webhook URL can also cause issues.
• These errors highlight that Odoo-Stripe integration relies heavily on underlying network and server infrastructure. A misconfigured proxy or inaccessible URL can sever communication. Businesses with on-premise Odoo must ensure proper IT infrastructure setup.

• “SyntaxError: ‘undefined’ is not valid JSON” (POS Terminal): This error can occur when using Stripe Card Payment in Odoo POS.

• Solution: Ensure the terminal’s serial number is accurate and it’s set up for a specific location in Stripe. Crucially, verify the Stripe connection and API keys are correctly established and entered, possibly by activating developer mode to reveal hidden API key fields.

POS Terminal Connection Problems

Ensuring a stable connection between Odoo POS and the Stripe Terminal is fundamental for seamless in-person payments.

• Network Mismatch: A common cause is when the Odoo device and terminal are not on the same secured network. Both must be on the same segment.
• Terminal Unavailable in Stripe Account: If the terminal doesn’t appear in the Stripe dashboard, it may need manual addition. Log into Stripe, go to Payments ‣ Readers ‣ Locations, and add the terminal using its registration code.
• Battery Level: The terminal needs at least 10% battery to process payments.
• Admin PIN: Accessing terminal settings often requires the default admin PIN (07139).

Refund Reconciliation Challenges

While Odoo supports refunds, their reconciliation can introduce accounting complexities.

• “Odoo thinks I owe my customer money”: This occurs when a credit note is created in Odoo before the Stripe refund is fully processed. Odoo accurately reflects the liability until the refund is formally booked.
• Delayed Refund Confirmation: Delays in Odoo reflecting accurate refund status can be due to Stripe API webhooks (known for unordered callbacks) or busy Odoo cron workers preventing instant updates.
• Loyalty Points Issue: Incorrect loyalty points added back during a refund might indicate a bug or misconfiguration.
• Solution: For e-commerce, consider invoicing after delivery to simplify pre-delivery refunds, treating them as straightforward financial transactions without complex credit notes. Ensure sufficient Odoo cron worker capacity to alleviate processing delays. Troubleshooting in Odoo requires a holistic approach, as issues often stem from application configuration, external API behavior, network infrastructure, and internal system resources.

Common Odoo Stripe Troubleshooting Checklist

Issue	Symptom	Potential Cause	Action/Solution
API Communication Failure	“Validation Error – Stripe: The communication with the API failed”	Incorrect web.base.url (not HTTPS) or proxy settings (missing proxy_mode/x_forwarded_for).	Verify web.base.url starts with https://; check odoo.conf for proxy_mode = True and x_forwarded_for = True.
POS JSON Error	“SyntaxError: ‘undefined’ is not valid JSON”	Missing/incorrect terminal serial number or incomplete Stripe Connect setup.	Verify terminal serial number; re-establish Stripe Connect (activate developer mode if needed to reveal API key fields).
Refund Reconciliation Delay	Odoo shows “owing customer money” after refund; delayed status updates.	Stripe webhook delays or busy Odoo cron workers.	Check Stripe webhook logs for successful delivery; review Odoo cron worker capacity; consider invoicing after delivery for e-commerce.
POS Terminal Offline	Terminal not connecting to Odoo POS.	Network mismatch, low battery, or terminal not registered in Stripe account.	Ensure Odoo device and terminal are on the same secured network; check terminal battery level; manually add/register terminal in Stripe dashboard.

Streamlining Financial Operations: Reconciliation and Automation

Beyond payment processing, the true power of Odoo Stripe integration lies in automating financial operations, particularly bank reconciliation and managing transaction fees.

Automated Bank Synchronization and Reconciliation

Automating bank reconciliation is crucial for accurate financial records and significantly reduces manual accounting effort.

• Challenge of Manual Reconciliation: Manually reconciling Stripe payments with invoices was tedious and error-prone, leading to mismatched records and delayed reporting.
• Stripe Fees: Stripe automatically deducts fees, which Odoo’s native bank sync didn’t account for, adding hours to weekly reconciliation. This manual effort was a significant pain point.
• Enhanced Auto-Reconciliation: Improved Odoo Stripe integration (via modules or Enterprise features) automatically migrates and matches payments, refunds, backcharges, fees, and other exceptions with Odoo records. This transforms a tedious task into a strategic advantage.
• Benefits: Auto-reconciliation offers tangible benefits:

• Time-Saving: Dramatically reduces hours spent on manual reconciliation.
• Accuracy: Minimizes human error and discrepancies.
• Efficiency: Enables faster, smoother month-end closing, freeing accounting resources. By ensuring real-time accuracy, businesses make informed decisions and streamline financial operations.

• Reconciliation Models in Odoo: Odoo uses sophisticated reconciliation models for automation, effective for recurring entries like bank fees.

• Types: Models can be “Button to generate counterpart entry,” “Rule to suggest counterpart entry” (for recurring transactions), or “Rule to match invoices/bills.”
• Conditions: Rules are based on transaction info (label, partner, amount) and can use regular expressions.
• Auto-validate: With “Auto-validate,” Odoo automatically reconciles payments when conditions are met.
• Partner Mapping: Rules can link transactions to correct customer/vendor accounts, reducing errors. [Image: Odoo bank reconciliation screen with suggested entries]

Managing Stripe Fees and Payouts

Properly accounting for Stripe fees and managing payouts from Stripe to the business’s bank account are crucial for accurate financial reporting and cash flow.

• Dedicated Stripe Bank Journal: Setting up a dedicated Bank Journal for Stripe in Odoo ensures clean, separate recording of all Stripe payments and refunds, simplifying reconciliation.
• Custom Report Export from Stripe: Define a custom report export in your Stripe account including “Created Date,” “Gross,” “Fee,” “Net,” “Description” (for Odoo invoice number), and “Customer_Name.”
• Scheduled Reports: Schedule this custom report to be emailed automatically, matching the frequency of Stripe fund transfers (daily, weekly, monthly).
• Importing Stripe Statements: Use an Excel template (e.g., “Stripe Import Template”) to format exported Stripe data. Import this formatted data into Odoo as a bank statement on the dedicated Stripe journal. While automation is the goal, initial setup and oversight require accounting expertise to define reports, set up journals, and verify accuracy.
• Internal Transfer to Bank: After reconciling the Stripe journal, create an internal transfer from the Stripe journal to the bank account where Stripe deposits funds. The amount should match the “Net Amount” from the Stripe export, reflecting actual funds received.

Maximizing Your Odoo-Stripe Synergy

Integrating Stripe with Odoo 19 is a strategic step for businesses seeking to streamline payment processing, enhance financial accuracy, and improve customer experience. From initial setup across e-commerce, invoicing, and POS, to managing refunds, manual capture, and recurring billing, the synergy between Odoo and Stripe offers a powerful, unified solution.

By leveraging Odoo’s robust ERP capabilities and Stripe’s secure, globally accessible payment infrastructure, businesses gain automated reconciliation, reduced manual effort, and real-time financial insights. While navigating Odoo edition considerations and troubleshooting are part of this journey, the comprehensive features, advanced security, and dedicated testing environments empower businesses to manage finances with heightened confidence and efficiency. Embracing this integration is pivotal for unlocking operational efficiencies and fostering sustainable growth.