Odoo Support & Maintenance
We don't disappear after go-live. Oakland provides SLA-based Odoo support with proactive monitoring, security updates, and quarterly health checks. We have 200+ internal users depending on Odoo daily — we support your system with the urgency we'd expect for our own.
What Our Support Covers
SLA Response Tiers
Critical issues: 2-hour response. High priority: 4 hours. Standard: same business day. Your SLA tier determines response guarantees — and we track every ticket.
Proactive Monitoring
We catch issues before you notice them. Server health, database performance, disk usage, and backup verification — monitored continuously. Most problems are fixed before they affect your users.
Bug Fixes & Patches
Functional bugs, workflow issues, and report errors fixed by the same team that built your system. No re-explaining your business to a new support agent every time.
Performance Tuning
Slow reports, lagging searches, sluggish inventory operations — we diagnose and optimize. Database indexing, query optimization, and caching strategies keep your Odoo fast.
Security Updates
Odoo security patches applied promptly. Access control reviews, user permission audits, and backup testing ensure your business data stays protected.
Quarterly Health Checks
Every quarter, Oakland reviews your system performance, unused features, workflow bottlenecks, and optimization opportunities. Proactive improvement, not just firefighting.
Response & Resolution Policy
We commit to defined response and resolution times based on issue severity.
| Severity | Response Time | Resolution Time |
|---|---|---|
P1Critical | Max 30 minutes | Max 8 hours for a permanent fix or workaround. If a workaround is provided, permanent fix within 3 days. |
P2High | Max 4 hours | Max 2 business days for a workaround / temporary fix. Permanent fix within 3 days if a workaround is provided. |
P3Medium | Max 8 hours | Resolution within a maximum of 5 business days. |
P4Low | Max 2 business days | As per release schedule. |
- Response:
- Max 30 minutes
- Resolution:
- Max 8 hours for a permanent fix or workaround. If a workaround is provided, permanent fix within 3 days.
- Response:
- Max 4 hours
- Resolution:
- Max 2 business days for a workaround / temporary fix. Permanent fix within 3 days if a workaround is provided.
- Response:
- Max 8 hours
- Resolution:
- Resolution within a maximum of 5 business days.
- Response:
- Max 2 business days
- Resolution:
- As per release schedule.
Odoo AMC Service
Keep your Odoo system running at its best all year round. Oakland's AMC protects your investment, prevents downtime, and ensures your team always has the support they need.
Bug Fixes & Patches
Guaranteed resolution of production bugs with SLA-backed response times.
Version Upgrades
Seamless migration to new Odoo versions — we handle compatibility and data integrity.
User Training
On-demand and scheduled training sessions for new team members and feature rollouts.
System Enhancements
Minor customizations, new workflows, and configuration changes as your business grows.
Performance Monitoring
Proactive health checks on database performance, server resources, and response times.
Dedicated Account Manager
A single point of contact who knows your system inside out and escalates issues immediately.
What's Included in Every AMC
- Priority ticket handling
- Quarterly system health report
- Access to Oakland knowledge base
- WhatsApp and email support channel
- Scheduled preventive maintenance windows
- Discounted development hours for new features
Why Oakland for Support?
Not just a helpdesk — a team of experts with deep technical depth and real UAE expertise.
Dedicated Support Team
Unlike freelancers or offshore teams, Oakland's support staff are full-time employees in the UAE — engineers who implemented your system and know its custom logic.
Certified Odoo Partners
Our team holds official Odoo certifications across functional and technical tracks. When issues escalate, we have direct access to Odoo's development team.
UAE Compliance Expertise
Deep knowledge of FTA requirements, UAE VAT, Corporate Tax, Ejari, and free zone regulations. Our support keeps your Odoo compliant as regulations evolve.
We Run Odoo Ourselves
Oakland operates Odoo across 6 ARMOR Group companies in manufacturing, real estate, trading, and distribution. We solve real problems because we face them daily.
Arabic & English Support
Full bilingual support via WhatsApp, email, and video call — no language barriers, no escalation delays.
Proactive, Not Reactive
We monitor your system health and flag potential issues before they become outages — quarterly reports, proactive patches, and upgrade planning.
Ready for Reliable Odoo Support?
Get in touch with Oakland's team and start your journey towards a more stable, secure Odoo system.
Need Support?
Tell us about your issue or requirements. One of our support engineers will get back to you as soon as possible.
Get in Touch
Buhaira Corniche, 43132 Sharjah,
United Arab Emirates